It is a great resource for professionals and individuals alike, as it offers practical advice that can be applied in everyday life. Overall, Crucial Conversations is a must-read for anyone looking to improve their communication skills. Additionally, it provides tools and advice on how to bring opposing viewpoints together and how to work through difficult conversations.
The book also covers topics like effective listening, how to persuade others, and how to reach consensus.
The authors teach readers how to stay in control of their emotions, and how to handle arguments in a constructive way. The book focuses on how to deal with difficult conversations, or conversations with high stakes on the line, such as firing someone, discussing a raise, or marriage counseling. It was published in 2002 and has become a classic in the field of communication skills. Notarius & Markham (two marriage scholars) examined couples in the midst of heated rows and found people fell into one of three behaviour camps: Those who get emotionally drawn in and resort to threats/name calling Those who silently fume and those who speak openly, honestly and effectively. Crucial Conversations: Tools for Talking When Stakes are High is a popular self-help book written by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.
